In this episode of EIP Talks, our panel features four experienced paralegals: Lucy Jones (Head of Client Services at EIP), Lisa Dawn Gentry, Sarah Devereux, and Sofia Jernberg. Together, they bring decades of experience from the UK, US, and Sweden, and share their diverse journeys into the world of intellectual property. The discussion centres on the evolving role of the paralegal in patent portfolio management. The team explores how the profession has shifted from being primarily attorney-directed to paralegals taking a more proactive, client-facing, and autonomous role. They discuss the impact of new certifications, such as the European Patent Administrator Certification (EPAC), and how these qualifications have boosted confidence, knowledge, and client trust.