Tech & AI Adoption Supervisor - London

Tech & AI Adoption Supervisor

London | Hybrid (3 days office, 2 days home) | Permanent | Full-Time Occasional travel to Bath and other UK/European offices

About the Role

This is a genuine opportunity to join EIP's Tech & AI team at a real moment of change. Late last year we brought our IT function into a new Tech & AI function, and our focus now is delivering secure, responsible and people-centric AI right across the firm.

If you're genuinely excited by Artificial Intelligence and you love helping people get the best from technology, this role is made for you. You'll champion new tools — especially Microsoft Copilot and agentic solutions — support adoption initiatives across our offices, and help shape the firm's evolving AI strategy, all while staying hands-on with the troubleshooting and user support you enjoy.

Reporting to the Tech & AI Adoption Manager, you'll provide operational leadership for our front-line support function — the bridge between big-picture strategy and day-to-day delivery — and you'll deputise for your manager when needed.

What You'll Do

• Help run the day-to-day Tech & AI Support Desk and act as the escalation point for more complex technical issues
• Champion AI, automation and emerging technologies across the firm, and support the rollout of Microsoft Copilot and agentic solutions
• Help colleagues apply AI tools confidently, responsibly and effectively in their everyday work
• Spot opportunities where AI and automation can improve efficiency, service and user experience
• Support pilots, testing and the rollout of new technology
• Create clear, practical user guides, knowledge articles and learning materials
• Coach and support colleagues, and help develop new members of the team

What You'll Bring

We're looking for someone curious, proactive and genuinely people-focused. You'll bring:

• Experience in an IT support, service desk or technology support environment, including guiding, mentoring or supervising colleagues
• A real interest in AI, automation and how these tools are reshaping professional services
• Strong Microsoft 365 knowledge, ideally including Microsoft Copilot or comparable AI-powered tools
• The ability to explain technical and AI concepts in a simple, practical and engaging way
• Confidence supporting users of all technical abilities
• Strong communication, problem-solving and organisational skills

Desirable: experience of AI adoption, digital transformation or technology change projects; creating training content and knowledge articles; Microsoft Copilot Studio / Power Platform; a professional services or legal environment; or certifications such as CompTIA or ITIL.

Why EIP

EIP is an award-winning patent firm known for high-value, technically complex work, with around 180 people across London, Bath, Leeds, Cardiff, Stockholm, Düsseldorf and Denver. Here's what makes joining us different:

• A front-row seat to real AI change.
• As a Frontier Firm, we're genuinely investing in secure, responsible, people-centric AI — you'll be shaping adoption, not just watching it happen.
• Work that grows with you.
• You'll thrive in a modern, fast-paced environment with the autonomy to manage your own workload and deliver real results.
• Balance that's built in. A hybrid pattern of 3 days in the office and 2 from home, with sensible full-time hours.
• A supportive, collaborative culture. We value knowledge-sharing, development and a service-focused team where your ideas genuinely count.
• An inclusive place to work. EIP values diversity and welcomes applications from all suitably qualified people, regardless of background.

Next Steps

If you're excited about AI, love helping people get the best from technology, and want to play a real part in a firm that's embracing change, we'd love to hear from you.

To apply, please submit your CV and a brief covering note. We look forward to connecting with you.